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As a leading European multi-utility company, EPH is dedicated to transforming infrastructure for a sustainable future. EPH is a key player in Europe's transition to a net-zero future, delivering reliable and sustainable energy.

Our approach covers the entire energy value chain and serves key markets such as Germany, the United Kingdom, Ireland, France, Switzerland, the Netherlands, Italy, Slovakia and the Czech Republic. This includes activities from power and heat generation and distribution to innovative gas transmission and storage.

Read more about EPH.

Do you have a complaint? We solve it together

We always strive to help you to the best of our ability. If you are still not satisfied, please let us know by sending an e-mail to klachten@pzem.nl. That way, we can look for a suitable solution together.

Report your complaint

In order to serve you as efficiently as possible, please describe your complaint clearly. If possible, please also include your EP NL customer number. This will help us find your details and deal with your complaint more quickly.

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Step 1: Reception

When we receive your complaint at klachten@epnl.nl, we immediately forward it to the appropriate department that will handle your complaint.

Step 2: Assessment

EP NL conducts a thorough investigation to carefully assess your complaint. We will analyse the situation, gather all relevant information and aim to find an appropriate solution within 10 working days.

Step 3: Feedback

Upon completion of the investigation, we will contact you to discuss our findings and the actions taken. We will inform you of the resolution and ensure that your complaint is dealt with to your satisfaction.

Submit your complaint

Click the button below to open your e-mail program and send a complaint directly to klachten@epnl.nl.

Submit your complaint

FAQ

  • What is EP NL’s postal address?

    Postadres: Postbus 51, 4330 AB Middelburg.

  • Why does EP NL work in a data-driven way?

    Data-driven working helps EP NL to better understand customer needs and optimise services. By using data intelligently, we strengthen our service and stay ahead of the energy transition.

  • Why can’t I download an invoice in My EP NL?

    Invoices are usually made available in My EP NL within a few days of payment. If your invoice is still not visible after this period, please contact us.

  • Why can’t I download an invoice in My EP NL?

    Invoices are usually made available in My EP NL within a few days of payment. If your invoice is still not visible after this period, please contact us.

  • My future contracts are not visible, how is this possible?

    Future contracts will become visible as soon as they are confirmed and activated. If you think there is an error, please contact us for assistance.

  • I have lost my password. How do I get a new password?

    On the login page, click on ‘Forgot password’. Enter your registered e-mail address and follow the instructions in the e-mail received to set a new password.