Do you have a complaint? We solve it together
We always strive to help you to the best of our ability. If you are still not satisfied, please let us know by sending an e-mail to klachten@pzem.nl. That way, we can look for a suitable solution together.
Report your complaint
In order to serve you as efficiently as possible, please describe your complaint clearly. If possible, please also include your EP NL customer number. This will help us find your details and deal with your complaint more quickly.
When we receive your complaint at klachten@epnl.nl, we immediately forward it to the appropriate department that will handle your complaint.
EP NL conducts a thorough investigation to carefully assess your complaint. We will analyse the situation, gather all relevant information and aim to find an appropriate solution within 10 working days.
Upon completion of the investigation, we will contact you to discuss our findings and the actions taken. We will inform you of the resolution and ensure that your complaint is dealt with to your satisfaction.
Click the button below to open your e-mail program and send a complaint directly to klachten@epnl.nl.
FAQ
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What is EP NL’s postal address?
Postadres: Postbus 51, 4330 AB Middelburg.
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Why does EP NL work in a data-driven way?
Data-driven working helps EP NL to better understand customer needs and optimise services. By using data intelligently, we strengthen our service and stay ahead of the energy transition.
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Why can’t I download an invoice in My EP NL?
Invoices are usually made available in My EP NL within a few days of payment. If your invoice is still not visible after this period, please contact us.
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Why can’t I download an invoice in My EP NL?
Invoices are usually made available in My EP NL within a few days of payment. If your invoice is still not visible after this period, please contact us.
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My future contracts are not visible, how is this possible?
Future contracts will become visible as soon as they are confirmed and activated. If you think there is an error, please contact us for assistance.
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I have lost my password. How do I get a new password?
On the login page, click on ‘Forgot password’. Enter your registered e-mail address and follow the instructions in the e-mail received to set a new password.
Want to know more about us?
Contact us via our contact page or find out more about our company on the about us page.