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As a leading European multi-utility company, EPH is dedicated to transforming infrastructure for a sustainable future. EPH is a key player in Europe's transition to a net-zero future, delivering reliable and sustainable energy.

Our approach covers the entire energy value chain and serves key markets such as Germany, the United Kingdom, Ireland, France, Switzerland, the Netherlands, Italy, Slovakia and the Czech Republic. This includes activities from power and heat generation and distribution to innovative gas transmission and storage.

Read more about EPH.

Residential function

A residential function means that the connection is located in premises where living or working can take place. This applies to properties that are designed for residential purposes, such as offices, shops or business premises with facilities for staff.

Are you entitled to energy tax relief?

If there is a residence function, you are entitled to an energy tax reduction per electricity connection. Without an accommodation function, this reduction unfortunately does not apply.

Overview of residence function

FAQ

  • Our company’s billing address changes. How do I report this?

    You can communicate your changed billing address via the contact form on our website.

  • I would like to pay by direct debit. How do I arrange this?

    You can sign up for direct debit via the contact form on our website.

  • When will I receive my annual statement?

    You will receive your annual statement at the beginning of the first quarter after the supply year, if you receive monthly advance bills.

  • How are EB and ODE calculated if I feed back to the energy grid?

    This depends on the type of connection. With a small consumer connection, netting takes place. This means that the feed-in is deducted from the supply. You only pay EB and ODE on the remaining supply (consumption). If the feed-in is higher, you do not pay any EB and ODE. This balancing scheme does not apply to high-volume connections.

  • What is the capacity tariff?

    The capacity tariff is a fixed transmission charge for small consumer connections. The larger the connection, the higher the tariff.

  • Why transport costs are mapped

    Transport charges are levied for maintaining the networks and transporting your energy.

    Transmission tariffs are set by the Authority Consumer & Market (ACM), the energy industry regulator. These tariffs consist of a fixed and a variable part. You can consult the current transmission tariffs on the website of the Authority Consumer & Market.

  • When will I receive my monthly bill?

    We invoice as soon as we receive the consumption data from your network operator. If we have not received any consumption data after 21 working days, we will estimate your consumption for the past month. In that case, you will receive an invoice based on this estimate.
    On the eleventh working day of each month, EP NL receives your electricity consumption data from your grid operator. For gas, this is usually done on the sixth working day of the month.

  • Are all connections billed separately?

    If you have multiple connections within the same supply contract, there are different billing options:

    • You will receive one invoice per connection.
    • You receive one invoice for all connections.
    • You can cluster your connections and receive one invoice for all connections within a cluster

    It is important that you indicate which billing method you prefer. You can easily communicate this via the Contact form.

  • When is there an accommodation function?

    A residential function exists when the connection is located in a building where people can live and/or work.
    For a complete overview, please visit our residential function page.

  • How do I request a copy of my invoice?

    You can easily download a copy of your invoice via My EP NL.
    My EP NL is our online environment where you can easily arrange many things at your convenience.

    Through My EP NL you can:

    • Gain insight into your energy consumption and invoices
    • Easily modify your customer data
    • Quickly request a quote
    • Consult all your contracts

  • Is there a residential function?

    A residential function exists when the connection is located in premises intended for residential and/or work activities.

  • Why is energy tax charged?

    Energy tax discourages high energy consumption, helps achieve climate goals, and contributes to fossil fuel costs and emissions.

  • When am I entitled to energy tax reduction or exemption?

    Under certain conditions, you may be entitled to a lower rate or even exemption from energy tax.
    On our website, you will find more information on the most common reasons why you, as a business energy user, may be eligible for an energy tax reduction or exemption.
    Do you want to know whether you qualify for this or download a statement? Then go to Energy Tax Declarations.

  • Why is energy tax charged?

    The government levies energy tax on the consumption of electricity and gas to reduce energy consumption. This tax aims to reduce the use of fossil fuels, reduce greenhouse gas emissions and combat acidification. By raising the price of energy, the government hopes consumers will be more conscious and economical with energy.

  • Why do I receive an advance invoice every month?

    If you do not have a telemetry meter, or if we only receive the consumption data from your network operator once a year, EP NL will send you a monthly invoice based on a fixed advance payment.
    At the end of the year, you will receive an annual statement, in which the actual consumption is settled

  • Why do I receive an advance invoice every month?

    If you do not have a telemetry meter, or if we only receive the consumption data from your network operator once a year, EP NL will send you a monthly invoice based on a fixed advance payment.
    At the end of the year, you will receive an annual statement, in which the actual consumption is settled

  • What is the difference between delivery charges and transport charges?

    Transmission charges are the costs you pay to the grid operator for maintaining the networks and transporting your energy. These costs are set by the Authority Consumer & Market (ACM), the energy industry regulator.

    Delivery charges are the charges you pay to your energy supplier for the actual delivery of energy. The rate for delivery is stated in your supply agreement

  • Why do we receive an invoice based on estimated consumption?

    If we have not received any consumption data from your network operator after 21 working days, we will estimate the consumption for the past month. If an estimate has been made, this will be clearly stated on your invoice. As soon as we receive the actual consumption data from the grid operator, we will send you a correction invoice for the difference between the estimate and the actual consumption.